Job Roles and Responsibilities:

• Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.
• Resolving complex technical problems as they arise on critical/Marque accounts.
• Providing supervision and guidance to transition/build teams.
• Continually researching current and emerging technologies and proposing changes where needed.
• Informing various stakeholders about any problems with the current technical solutions being implemented.
• Assessing the business impact that certain technical choices have.
• Providing updates to stakeholders on solution design processes, costs, and budgets.
• Fixes technical issues as they arise.
• Supervises and guides build/transition teams.
• Continuously researches emerging technologies and proposes changes to the existing architecture.
• Providing recommendations and roadmaps for proposed solutions
• Performing design, debug, and performance analysis on solutions
• Documenting and sharing best practice knowledge for new solutions
• Advocating for process improvements and helping develop solutions
• Regularly communicating new features and benefits to partners, customers, and other stakeholders
• Providing technical leadership to a team throughout the project lifecycle
• Developing proof-of-concept projects to validate your proposed solutions
• Reviewing and validating solutions designs from other team members

Business Skills Required

• Broad technical knowledge on Compute and Storage solutions.
• Working knowledge of Infra Data Centres (power and cooling schemes, etc), enterprise technologies, High Performance Computing (HPC), Cloud Computing
• Knowledge of remote deployment programs and monitoring processes and concepts.
• Operating Systems and their integration with Fiber channel HBA
• Server Clustering in SAN and switched SCSI environments.
• Demonstrate strong written and verbal communication skills
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Must be a team player and show ability and willingness to motivate and support other engineers

Customer Handling Skills

• Strong knowledge and practical experience with Public Cloud (AWS, Azure)
• Familiarity with modern cloud application architecture
• Exposure to cloud managed services and microservices like Function as a Service, Containers, and managed databases
• Experience with setting up load balancers, cloud networks, and virtual servers
• Broad technical knowledge on core infrastructure vendor partners
• VMware (ESXi, vCenter, vSAN), MS Windows Server / Hyper-V, Linux – RHEL, SLES, CentOS
• Experience in attached and networked storage hardware and concepts
• Experience in Converged Infrastructure, Network infrastructure, Backup Software, Veeam Backup & Recovery, Commvault
• Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
• Demonstrate a high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
• Manage the solution process with high management attention in a complex environment.
• Take responsibility of solutioning to meet customer requirements and ensure end-to-end deal ownership.
• Lead high level cross organizational customer orientated projects.
• Thorough understanding of ML, data analysis, data visualization, and event-driven architecture

Educational Qualification:

• Bachelor’s Degree in Engineering (or Equivalent).

Experience:

• Experience: 6- 8 years of experience in Enterprise Technical Support environment

• ITSM / project management knowledge is essential.

• Flexible to work in 24X7 support environment

Certifications: • HPC, Cloud Computing

Apply to [email protected]